1. Introduction
This manual is published by Event Star Events (Pty) Ltd, trading as Event Star, under section 51 of the Promotion of Access to Information Act, 2000 ("PAIA"). It explains what records we hold and how to request access to them. It is also our notice under POPIA of how we process personal information (section 6).
- Company: Event Star Events (Pty) Ltd, trading as Event Star
- Information Consultant: Jozi Blocks (Pty) Ltd
- Email for requests: hello@eventstar.co.za
- Physical and postal address: [to be completed]
- Website: https://eventstar.co.za
3. The Information Regulator's guide
The Information Regulator has published a guide on how to use PAIA and POPIA, in the official languages. It is available from the Information Regulator at inforegulator.org.za, and a copy may be inspected at our address on request.
4. Records we hold
- Company records: incorporation documents, registers, minutes and resolutions.
- Financial records: accounting records, invoices, banking and tax records.
- Customer records: organiser accounts, contracts, quotes, invoices, support correspondence.
- Platform records: event and registration data processed for organisers (held as operator; requests for these are referred to the organiser concerned), system and security logs, audit trails.
- Supplier records: agreements and correspondence with service providers.
- Personnel records: employment and contractor records.
- Policies: our Terms of Service, Privacy Policy and the other policies on this site.
5. Records available without a request
Our Terms of Service, Privacy Policy, Attendee Terms, Data Processing Agreement, Cookie Policy, Acceptable Use Policy, Company Information and this manual are available on our website without a formal request.
6. Processing of personal information
- Purposes: providing the Event Star platform to organisers and their attendees, billing, support, security and legal compliance.
- Categories of data subjects and information: organiser staff (identity, contact, role, billing); attendees, speakers and exhibitors on behalf of organisers (identity, contact, company, ticket, registration answers, attendance); website visitors and enquirers (contact details and messages); suppliers and staff (contact, contract and payment details).
- Recipients: the organisers concerned, hosting, email and payment service providers, AI providers for optional AI features, professional advisers and authorities where the law requires.
- Transfers across borders: information is hosted on servers in Ireland (European Union) and South Africa; transfers outside South Africa are made under section 72 of POPIA.
- Security measures: see section 8 of our Privacy Policy.
7. How to request access
- Complete the prescribed request form (Form 2 of the PAIA Regulations, available from the Information Regulator's website or from us).
- Send it to the Information Consultant at the email or address above.
- Give enough detail to identify the record and yourself, state the form of access you want, and, where you request access on behalf of someone else, proof of your authority.
- We will respond within 30 days of receiving a complete request (this period may be extended once by up to 30 days, with notice, as PAIA allows).
8. Fees
A request fee and, where access is granted, an access fee may be payable, at the rates prescribed in the PAIA Regulations. We will tell you of any fee before processing your request. No request fee applies when you ask for your own personal information.
9. Grounds for refusal
We may refuse access on the grounds set out in Chapter 4 of Part 3 of PAIA, including to protect the privacy of third parties, commercial information of third parties or of ours, confidential information, the safety of individuals or property, legally privileged records, and research information. If part of a record is protected, we will give access to the rest where possible.
10. Remedies
We have no internal appeal procedure. If your request is refused or you are unhappy with our decision, you may complain to the Information Regulator within 180 days, or apply to a court with jurisdiction, as PAIA provides.
11. Availability of this manual
This manual is available on our website and may be inspected free of charge at our address. A printed copy is available on request at the prescribed fee.