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Cookie Policy

The cookies and similar technologies Event Star uses, and why. Last updated 8 October 2026.

1. What cookies are

Cookies are small text files a website stores in your browser. Event Star uses only the cookies it needs to work and to keep you secure. Because they are strictly necessary, they do not need your consent, but we explain them here.

2. Cookies we use

  • Session cookie (named after the application, ending in -session): keeps you signed in and remembers what you are doing between pages. Ends when you close your browser or after a period of inactivity.
  • XSRF-TOKEN: protects forms against cross-site request forgery. Same lifetime as the session.
  • remember_web_…: only for organiser staff who tick "Remember me" when signing in. Lasts until you sign out.
  • es_tickets: remembers which tickets you have opened in the Event Star app on this device, so it opens straight to your ticket. Encrypted, holds only reference numbers, lasts up to about 13 months. Remove a ticket with "Remove from this phone".

3. Storage on your device

If you use or install the Event Star app, your browser keeps a copy of the last ticket page you opened so it works without a connection at the venue, and remembers if you dismissed the "Get the app" banner. You can clear these by clearing your browser's site data or uninstalling the app.

4. Email open tracking

Event notification emails contain a tiny image. When your email program loads it, the organiser can see that the email was opened. You can prevent this by turning off automatic image loading in your email program.

5. What we do not use

Event Star does not use advertising cookies, cross-site tracking, or third-party analytics cookies. Organisers' own websites and the payment gateways you are sent to (PayFast, Paystack) may use their own cookies under their own policies.

6. Your choices

You can block or delete cookies in your browser settings. If you block the necessary cookies above, signing in, forms and the Event Star app will not work.